Eagle Carports

Note: This is a duplicate of my post on TBN under Projects.

I'm considering getting a metal carport. There are a few dealers in my area that sell the Eagle brand, http://www.eaglecarports.com, and they look pretty good. I was about to go ahead and order one, but I have a concern. I have a standard policy of checking with the Better Business Bureau before any major purchase. I checked with the Better Business Bureau Serving Western Virginia at http://www.bbb.org and they provided the following information:

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Eagle Carports, Inc.
16398 Fancy Gap Highway
Cana, Virginia 24317
800-579-8589

also listed with this name and address,

Tri State Carports, Inc.
16398 Fancy Gap Road
Cana, VA 24317
800-579-8589

Mr. Gabriel Torres President

Based on BBB files, this company has an unsatisfactory record with the Bureau due to an unanswered complaint.

The Bureau has requested basic information from this company. The Bureau has not received a response.
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Does anyone here at CBN have any personal experience with this particular brand of carports?